Frequently Asked Questions

BNS is considered an out of network provider and we offer complimentary pre-authorization, if needed for your insurance. At the conclusion of the evaluation, a “master bill” will be provided that includes all of the information necessary for you to submit for reimbursement from your insurance company.

Fees are due according to the payment schedule provided to you and can be paid by check or credit card, including a 3% processing fee. 

A parent or caregiver is more than welcome to stay and enjoy the various spaces in the office that allow for working remotely or catching up on leisure reading. If you stay, we ask that siblings do not accompany you.

For young children, it is typically necessary for parents to stay for the duration of the evaluation. You may be needed to participate in some activities, or at least enjoy breaks with your little one.

For school-aged children and older, they are generally comfortable and independent enough to remain at the office without a parent present. Just be sure to send them with a small lunch, some snacks, a drink. Electronic devices are permitted for breaks if they are not distracting, but they are not available during testing activities.

Evaluations are conducted on weekdays, starting between 9:00-10:00 and last until the early afternoon. This allows your child to start the day fresh and show their best abilities. This schedule also mimics the length of a typical school day to inform how their behaviors and attention may change over time.

Be aware that school holidays are often in high demand and typically are scheduled well in advance. There are no weekend appointments at this time.

Many children enjoy the assessment activities and the time spent learning about their strengths. Here are small ways that you can help prepare your child for their visit:

• Explain that they are going to a “talking doctor” (no needles or shots!) to “learn about how their brain solves problems”.
• For younger children, share that playing “brain games”, likes stories, puzzles, and drawings, will help Dr. Hutchison give parents and teachers some tips and tricks for their brain! Assure your child that they are not sick and there is nothing wrong with them.
• For older children and adolescents, have a collaborative conversation to acknowledge that they seem to be struggling with school, friends, or emotions, and this evaluation is a chance to learn why and, more importantly, identify solutions about what to do!

Whatever you decide to tell your child, be sure to do so in a calm, casual manner – while walking the dog or having a snack. There is no need to “have a big talk”, which could actually cause them to feel nervous.